The Science of Communication – Communication, Active Listening, and Conflict Management will walk you through understanding the communication flow, where breakdowns can happen and strategies to avoid them. We’ll next discuss active listening as an important step in communication – how to listen to understand. Finally, we’ll discuss various ways to define communication and conflict management styles, how to identify our own and improve where needed, and how to communicate between different styles.

LEARNING OBJECTIVES

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Upon completion of this self-study course, participants will be able to:
1. Define communication, active listening, and conflict resolution styles.
2. Discuss the importance and art of active listening as the key building block of communication.
3. Relate various communication and conflict resolution styles to one another effectively.
4. Identify personal communication and conflict resolution styles and evaluate the use of each in various situations. 

CE ACCREDITATION

This self-study is P.A.C.E. ® accredited. The instruction level for this activity is Intermediate. One (1) P.A.C.E. ® contact hours and one (1) Florida credit hour in the area General will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

CONTRIBUTORS

J. Eric Stanford, MHA, MLS(ASCP)cm
Vanderbilt University Medical Center
Laboratory Manager - Special Testing

LEVEL OF INSTRUCTION

This basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.