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Communication Biohazard: Did You Really Just Say That?

From the 2023 Joint Annual Meeting (recorded 6/29/2023)
Presented by Cherie Petersen

Communication failures can undermine the perception of the lab in a heartbeat. We have incredible expertise, but sometimes our delivery sabotages our value. Avoiding “communication biohazard” is critical to how the lab is viewed by those we serve.

At the conclusion of this presentation, participants will be able to:

  • Identify some of the common and egregious unprofessional communications used throughout the laboratory profession
  • Choose more effective communication strategies that better represents the laboratory’s value and expertise
  • Recognize the impact that poor communication has on the perception of laboratory medicine

ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area of GEN will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

This Basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.