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Presented by Missy Sparks, PhD
Hurtful workplace behaviors depress performance, increase burnout and turnover, and jeopardize patient relations. There is a critical gap in our education systems that, if addressed, could positively affect students career outcomes and increase respect in the workplace. What is the gap? Lack of training on positive workplace behaviors. To help prepare students for the workplace of the future, educators must include education on positive workplace behaviors and laboratory professionals must model these positive behaviors.
At the end of this session, the attendee will be able to:
- Recognize the hidden cost of workplace incivility on workers, patients/customers, and businesses.
- Apply The Broken Windows Theory to make the case to elevate the conversation about rude, discourteous and offensive conduct with students.
- Discuss how businesses are approaching closing the gap.
- Describe tangible strategies educators can implement to increase positive workplace behaviors.
Instruction Level: Basic
ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.