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Lessons in Civility: Preparing the future workforce

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Presented by Missy Sparks, PhD

Hurtful workplace behaviors depress performance, increase burnout and turnover, and jeopardize patient relations. There is a critical gap in our education systems that, if addressed, could positively affect students career outcomes and increase respect in the workplace. What is the gap? Lack of training on positive workplace behaviors. To help prepare students for the workplace of the future, educators must include education on positive workplace behaviors and laboratory professionals must model these positive behaviors.

Learning Objectives
At the end of this session, the attendee will be able to:

  1. Recognize the hidden cost of workplace incivility on workers, patients/customers, and businesses.
  2. Apply The Broken Windows Theory to make the case to elevate the conversation about rude, discourteous and offensive conduct with students.
  3. Discuss how businesses are approaching closing the gap.
  4. Describe tangible strategies educators can implement to increase positive workplace behaviors.

Instruction Level: Basic

ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.


  • Missy Sparks, PhD

    Missy Sparks, PhD serves as Vice President of Talent & Learning at Ochsner Health. With more than 36,000 team-members, Ochsner is Louisiana’s largest non-profit, private employer. She leads her team in developing a diverse talent pipeline to support top quality patient care across the Gulf South. She has established an effective workforce development platform to grow the pipeline of healthcare professionals through Ochsner-sponsored training programs for internal and external candidates with a focus on opening career pathways for the unemployed/underemployed. Additionally, she leads learning and professional development, college and post-graduate internships and fellowships, orientation & onboarding, performance development and engagement.
    She serves on the Workforce Development Boards of Orleans (Vice-Chair) and Jefferson Parishes, YouthForce NOLA, Dress for Succes New Orleans, Morris Jeff Community School and co-leads the workforce and education committee of Ellevate Louisiana. Additionally, she volunteers regularly in feeding ministries.

April 4, 2023
Tue 1:00 PM EDT

Duration 1H 0M

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